Company
Contact Us
In short
A person reads every one of these addresses. For most things, support@nodes2cloud.com is the fastest route — we reply within 2 business days.
Our registered address, phone number and named Grievance Officer are all below, as required for Indian businesses under the DPDP Act and the IT Rules.
Email us
Pick the address that matches what you need — it reaches the right place faster.
| For | Address | Notes |
|---|---|---|
| General & billing support | support@nodes2cloud.com | Answered within 2 business days |
| Privacy & data requests | privacy@nodes2cloud.com | Access, correction, erasure and consent withdrawal |
| Security disclosures | security@nodes2cloud.com | Vulnerability reports — see our Security page |
| Legal notices | legal@nodes2cloud.com | Contractual and legal correspondence |
Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to handle complaints about how we process personal data or about content on the platform.
- Designation: Grievance Officer
- Email: grievance@nodes2cloud.com
- Postal address: as the registered office above
Grievances are acknowledged within 72 hours and resolved within 30 days of receipt. If you are in India and remain dissatisfied with our response, you may escalate to the Data Protection Board of India.
What to expect
| Request | First response | Resolution |
|---|---|---|
| General support | 2 business days | Depends on the issue |
| Billing or refund request | 2 business days | Decision within 5 business days |
| Privacy / data-subject request | 2 business days | Within 30 days |
| Formal grievance | within 72 hours | within 30 days of receipt |
| Security vulnerability report | 3 business days | Severity-dependent |
Other ways to reach us
- Product and account: sign in at app.nodes2cloud.com — your billing and support options are in Settings.
- Source and issues: github.com/nodes2cloud-com
- Security researchers: see our Security page and
/.well-known/security.txt.
Formal legal notices
Legal notices should be sent both by email to legal@nodes2cloud.com and by post to the registered office address above. Notices sent by email alone are effective only once we acknowledge receipt.